FAQ & Policies 


Tracking Your Order 

You will find your tracking number in the shipping notification email that was sent when your order was shipped. If you would like us to resend it or send it to a different email address, please email  


Delayed/Missing Packages 

Please contact us in the event of a delayed or missing package. 


Declined Payments 

The charging of credit/debit cards on Bronze Blonde & Boutique website is an automated process and handled by our payment processor. The decision to decline a card comes from the card-issuing bank. If your payment did not go through, try your card again, double-checking all the information, including the zip code. If your card still does not go through, please contact the card-issuing bank. 


Returns, Refunds, Cancellations 

Contact Us 

We LOVE our customers! Issues, recommendations, or questions? Please contact us via our contact form, or email us  


Returns & Refunds 

We want to make returns as easy as possible! If you would like to return your purchase for a full refund, please contact us within 7 days of the delivery date. Please ship your item(s) back in the original, unopened manufacturer’s packaging, postmarked within 14 days from the delivery date. Note: Buyers will be responsible for return shipping. Refunds will be credited back to the original payment method promptly after the return is received. 

Note: Every return is different. If your return falls outside the guidelines as noted above, please contact us with your specific return details. We will do our best to help! 


Damaged Items 

If your item arrives damaged due to handling while in transit, please contact us We will send you a return shipping label to use. 


Returns on Items Paid with a Gift Card 

We cannot accept returns or offer exchanges on items purchased with a gift card. 



If you would like to exchange your product, please contact us



If you would like to cancel your order, please let us know immediately as shipments are packaged and shipped quickly and cannot be cancelled once the shipping label is printed.